Honestly terrible - Sales The RealReal Employee Review

1.0
11 Jun 2021
Recommend
CEO approval
Business outlook

Pros

I met some great people along the way. It was also fulfilling to contribute to a sustainable business model within fashion.

Cons

I have been sexually assaulted twice in my life: once as a child and again as a teenager. So when I was told the virtual sales team I belonged to was being dissolved and I was being transferred to an in-home position, I let leadership know I wasn't comfortable doing this as it would require me to conduct one-on-one appointments privately in clients homes. I asked to be moved to any other team (inside sales, trusts and estates, vendor, sales ops, marketing, talent and development) but was told they would not move me and this role was my only option. Unfortunately, this isn't a company where "no means no." Human Resources reached out to let me know they were opening a multiple-weeks-long accommodation case and I would be required to do the in-home role until they reached a conclusion on what to do. I was also told I needed to provide medical evidence proving my assaults. Luckily, I've been under the ongoing care of a medical professional who already knew about the assaults and was happy to write a letter stating he advised this role would be harmful to my mental and physical health. Despite having this letter, which HR should have never required me to provide, I was given 45 days to find another role before they terminated my employment. Keep in mind I was already told there was no other role available in the company. Additionally, I was told I would be required to pass all in-home appointments to teammates while I maintained the same quota. Since in-home appointments are a large portion of this role, this severely impacted my performance and resulted in a loss of wages. I threatened legal intervention via the EEOC of the United States on the basis of sexual harassment, discrimination, wrongful termination, and loss of wages and was only then told I wouldn't be terminated after 45 days and they would look into moving me to another role. HR and senior leadership then rushed me to another team. The handling of this entire 5-week case has been dehumanizing and humiliating as I've been required to explain my assaults and have had my employment threatened because of it. I never asked to be part of this in-home team and was given no other option until I threatened a lawsuit. This experience has also made me relive the assaults, which I've worked so hard to put in the past. I blame senior leadership, which is in over their heads. Their inexperience and inhumanity shows with how they treat employees as disposable with no regard for their well-being. Today I'm thankful to say I quit after accepting a job offer elsewhere. I hope other survivors who work at The RealReal do as well.

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The RealReal Response
4y
We were disheartened to hear about this situation and we appreciate your willingness to share your experience openly. We take this seriously, which is why we have invested time and resources into conducting a thorough review of this matter and our processes. It’s important to us that everyone at TRR feels safe and supported. Please reach out to me directly, as we are always looking for ways to improve our employee experience. We also recently introduced a tool, All Voices, to make it easier for employees to anonymously and safely report issues in the workplace. This is another important step as we continue to build our culture and make TRR a place where all employees can feel they belong.

Explore other reviews about The RealReal

5.0
8 May 2026
Recommend
CEO approval
Business outlook

Pros

Overall, the receiving team is very sweet and engaging. They try to help you when you need it or ask for it.

Cons

When you don't reach your goal, they do get on you/

2.0
13 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Pay and commission can be good, but the structure is unnecessarily convoluted and not as generous as it seems, and you will have no work/life balance if you want to actually make consistently high commission. If you have a true passion for luxury and fashion, you do get a lot of opportunities to handle and interact with special/rare items, and depending on store location you can meet a lot of interesting industry people and celebrities, especially during Fashion Weeks

Cons

Poor and unsupportive management with extremely unrealistic demands and expectations; you will get virtually no training, but are immediately expected to know how to do everything. The overall company culture is just unpleasant and very cliquey, and there's constant employee turnover. The online customer service system is terrible, so you will frequently have to handle customer issues that have nothing to do with you/your sales.

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