Becoming toxic - Director Thumbtack Employee Review

2.0
26 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Used to be a great culture for working in tech on a marketplace that solved regular problems for real people.

Cons

Work culture is becoming hostile, filled with politics and AI-first at all costs. Most work is now performative instead of strategic.

Explore other reviews about Thumbtack

5.0
1 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Work life balance, teamwork and collaboration, encourages creativity. Everyone shares same mission: support small businesses and get pros more jobs

Cons

More alignment across teams and updates regarding product, brand strategy, clearer OKRs. I literally have to dig deep for any cons I seriously love this job and culture.

1.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

- healthy company that's doing well - opportunity to do exciting work - coworkers are amazing and fun to work with on a personal level

Cons

- leadership has no respect for work/life balance - leadership lacks empathy and are too intimidating - blame culture when things go wrong even though we are forced to run things quickly and fail fast because it's a "safe space" when it's actually not - typical "AI is the future and we need to use it at a high capacity" while it's not addressed the impact of AI on our society and burnout - a lot of good people have left over the last year due to leadership - morale has been low

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