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Thank you for taking the time to share your feedback and for recognising the positive aspects of our team culture. We are sorry to hear that your experience was not consistently positive. At Headwater Holidays, we take employee concerns seriously and are committed to operating with fairness, clarity and professionalism. Where issues are raised, we have established internal processes to review them appropriately and confidentially. We recognise the importance of clear objectives, transparent performance management, and consistent application of our people processes, particularly in a fast‑moving commercial environment. We continue to review and strengthen these practices, informed by feedback from colleagues past and present. As a B Corp organisation, we hold ourselves to high standards of responsibility and continuous improvement, and we appreciate feedback that helps us reflect and evolve. We wish you well in your future career and thank you again for taking the time to comment. Regards, Julia Townsend, HR Director - Adventure