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      USAA

      Engaged employer

      USAA reviews

      Good opportunity for growth and develop communication and problem-solving skills - Insurance Professional USAA Employee Review

      4.0
      25 Oct 2025
      Insurance professional
      Recommend
      CEO approval
      Business outlook

      Pros

      Benefits are pretty nice with PTO and 11 paid holidays. The 401(k) matching is very nice despite the fact that the company contribution will only give back after 2 years of working.

      Cons

      Being an Insurance Professional means being on the phone for the whole working shift. We don’t have any branch location that customers can come and talk directly. So, everything will do all over the phone or by email or mail. It would not be ideal for those who prefer direct interaction with customers. Also, you will need to ensure your metric which is quite a stressful element.

      Explore other reviews about USAA

      5.0
      13 Apr 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      The pay, Benefits, and Culture were the best

      Cons

      Micromanaging supervisor, depending on who your supervisor is.

      2
      5.0
      8 May 2015
      Risk analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

      Cons

      Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

      297
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