Don’t be fooled - Director USAA Employee Review

2.0
8 Nov 2025
Recommend
CEO approval
Business outlook

Pros

Great mission and dedicated employees. Pay and incentives are above industry.

Cons

Don’t be fooled by the mission, unorganized roles and responsibilities and no clear decision makers makes for a “Lord of the flies” environment where everyone is fighting to be the first to an project so they get the recognition. Senior Leaders are not held accountable and will for The most part look out for themselves and not support their staff unless it makes them look good.

Explore other reviews about USAA

5.0
13 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The pay, Benefits, and Culture were the best

Cons

Micromanaging supervisor, depending on who your supervisor is.

2
5.0
8 May 2015
Recommend
CEO approval
Business outlook

Pros

Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

Cons

Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

297
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