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      USAA

      Engaged employer

      USAA reviews

      Decent pay but heavy micromanagement and pressure - Member Service Representative USAA Employee Review

      2.0
      8 Apr 2026
      Member service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Pay is decent Hire without experience Benefits

      Cons

      Micro management Focus on turning every service call into a sales call Overly scripted "call flow" Frontline employees are expendable Lack of availability for PTO when needed

      Explore other reviews about USAA

      5.0
      13 Apr 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      The pay, Benefits, and Culture were the best

      Cons

      Micromanaging supervisor, depending on who your supervisor is.

      2
      5.0
      8 May 2015
      Risk analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

      Cons

      Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

      297
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