Disappointed - Customer Service USAA Employee Review

poor management management cannot be trusted, inaccurate performance appraisals, pay for performance is not alive at USAA, when you meet or exceed goals the information is not shared with you until the end of the year review and then it may be left out of your review and not even acknowledged and certainly not with pay raises, no room for advancement, only a select few or friends of management, you are monitored for how long you are on restroom breaks and have to carry a stop watch with you for lunch and breaks so you do not go over a minute., tenured employees are harrassed and feel pressured to leave the company, allowing them to hire less experienced employees to be hired, therefore those experienced handle complaint and errors that have to be corrected on their behalf, they don't retain the experienced employees. This leads to members who are not happy with the service and cancel all of their policies. Once you are on the floor and handling phone calls without any breaks between calls, you do not feel valued and are just a number. Managers are greedy and don't care about the feelings or well being of the employees, and they also lie to their employees. They also will hide to prevent from taking over a phone call or complaint which employees are required to do when the member wants to leave the company.