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      Great Benefits but Sales Driven - Member Relationship Specialist I USAA Employee Review

      3.0
      12 Jan 2012
      Member relationship specialist i
      Recommend
      CEO approval
      Business outlook

      Pros

      Pay and Benefits, 8% Match, Some good managers and co-workers, great training

      Cons

      Sales Driven, every minute of your day is accounted for and it counts towards your performance, 20 min breaks and 35 min lunch, the time you take to help customers and not make sales is counted against you, the managers become all about the #s, you can and will be fired if you arent making your sales quota

      Explore other reviews about USAA

      5.0
      26 Jun 2026
      Manager, contact center
      Recommend
      CEO approval
      Business outlook

      Pros

      Pay is sufficient and above Average

      Cons

      Upward movement is based on who you know

      5.0
      8 May 2015
      Risk analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

      Cons

      Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

      297
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