Great - Member Relationship Specialist II USAA Employee Review

5.0
20 Jan 2012
Recommend
CEO approval
Business outlook

Pros

Great benefits: 8% 401k match, Annual performance bonus in 2010 was 18% of our annual salary (highest ever, average is 14%), Christmas Bonus you get an extra 2 week paycheck, flexible with time off, we get a $3000 Health Spending Account every year for a family of 4 people. Health plan with Humana covers 90%. Lots of training. I walked in knowing nothing about insurance and now I could run my own agency

Cons

Call center environment... if you don't mind that, you'll go very far. Little time between calls. A strong push to offer a new product on every call from management.

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5.0
13 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The pay, Benefits, and Culture were the best

Cons

Micromanaging supervisor, depending on who your supervisor is.

2
5.0
8 May 2015
Recommend
CEO approval
Business outlook

Pros

Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

Cons

Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

297
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