2.0
26 Apr 2009
Former employee
Phoenix, AZ
Recommend
CEO approval
Business outlook
Pros
Great benefits, work schedule is flexible. USAA members are great. Front-line employees are, as most people discover on the phone, supremely nice and generous people.
Cons
Incompetent, incommunicative silos of business. Management is mostly Texan, mostly untrained in management, and mostly promoted for political reasons. Management realizes that financial employees have two options: be paid on salary or go to a commission-based world outside, and this is used to manipulate the employees. Systems have degenerated to where many frontline employees have to redocument the same information in multiple places. CEO is an ineffective, weak leader in comparison his predecessor.