Pros
8% 401k match is the best I have seen anywhere.
Cons
So I guess we can start with pay. Their base salary is lower then what you can get else where, also the bonus you get per funded loan is lower then anyone else I have spoken to. They had a system where if you hit certain numbers for so many months in a row you would get a promotion and earn a higher base salary, they tweaked the numbers around a few times, till they eventually got rid of it. Bonus structure has been changed so many times since I’ve been here no one including management really know if we are being compensated correctly. About 6 months ago they messed up everyone’s payout and over paid some and under paid others and we just had to take their word for it, because no one knows if they reported numbers are correct. The systems are the absolute worst!!! I have spent full 8 hour days sitting there telling people I can’t originate their loans because our systems is down. Management is just as bad. Upper management from CEO (out of nowhere chooses to retire), mortgage presidents (one fired, one quick after a year), VPs and Directors (quitting, fired, moving to totally different departments) all have no vision for this department. Direct managers many of them never do our job a day in their lives, but have the never to belittle you and tell you they couldn’t do our job in the same sentence. The training is the WORST experience I had ever had in my life. My entire class spent 3+ months completely stressed out with a trainer who had no clue What she was doing. She sat on her desk and looked at us for over an hour because someone asked her how interest rates work so we can explain to members when they had questions. She had no idea how they worked herself let alone a class of 15 people who never worked in mortgage before. Every week they pick a hot button issue that most of the time means very little in the grand scheme of things, but they get on your case no stop. Sometimes asking you to stop doing what makes us money just to make someone feel good about a report you were on. Just for following week they could care less about that issue and bug you with a whole new one. They want you to be stuck on the phones for forever!!! They literally were telling managers in other departments not to interview us, because they “need” us. Working Saturdays and nights is brutal! Best thing to do, is ask anyone who works in any department in mortgage would they get a home loan through USAA.