Care only for the members - Member Service Representative USAA Employee Review

3.0
30 Mar 2010
Recommend
CEO approval
Business outlook

Pros

They have great benefits. t

Cons

they care too much about the "members" and less about their employees.

Explore other reviews about USAA

5.0
26 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Pay is sufficient and above Average

Cons

Upward movement is based on who you know

5.0
8 May 2015
Recommend
CEO approval
Business outlook

Pros

Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

Cons

Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

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