Great Company and benefits. Shifting culture - Survivor Relations USAA Employee Review

4.0
30 Jun 2021
Recommend
CEO approval
Business outlook

Pros

Company had great benefits and flexible time off options as well as work from home. With great leadership

Cons

Shifting sales culture made things feel uneasy. I lost comfortability with my job after still pushing a sales goal while working with members who had lost a loved one

Explore other reviews about USAA

5.0
3 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great mission; great compensation; strong people and technology

Cons

Can be meeting intensive & bureaucratic in some areas

5.0
8 May 2015
Recommend
CEO approval
Business outlook

Pros

Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

Cons

Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

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