Horrible place to work - Member Relationship Specialist II USAA Employee Review

1.0
26 Mar 2015
Recommend
CEO approval
Business outlook

Pros

Cafeteria (different food stations) and a "fitness center" but after working 10 hour days all you wanted to do was get out of there.

Cons

They Micro-manage employees (will write you up for taking bathroom breaks) managers act like the place is a branch of the military. My manager once told me "if you're on time, you're late" which I guess is a military term and way off base. I get paid to get there at a certain time, I'm not showing up earlier because you're a psycho. We are in the civilian world! Worst part is they say how much military members are respected and valued but want employees to cross-sell them products they don't even need! I felt extreme pressure to be unethical and even lie to make sure my manager wasn't harassing me about sales.

Explore other reviews about USAA

5.0
13 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The pay, Benefits, and Culture were the best

Cons

Micromanaging supervisor, depending on who your supervisor is.

2
5.0
8 May 2015
Recommend
CEO approval
Business outlook

Pros

Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

Cons

Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

297
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