3.0
12 Jul 2015
Former employee, more than 8 years
Phoenix, AZ
Recommend
CEO approval
Business outlook
Pros
401k match, Education Assistance and campus facilities
Cons
With as many as 75% of phone reps being contract vendors in remote locations, USAA has lost the best thing they had going for them....quality employees. Managers are required to micro manage to please their directors for the purpose of numbers. Pricing now longer competitive and embarrassing to try to argue when retaining policies.