Great Pay But Bureaucratic - CAR AML Investigator USAA Employee Review

3.0
4 Jun 2025
Recommend
CEO approval
Business outlook

Pros

Good pay. Management seemed to treat employees well. Good opportunities to learn more and advance.

Cons

Very bureaucratic. QA and QC process checks all work. Every investigation worked will be reviewed by QA and 15% reviewed by QC. This means everyday QA hits roll in and you have to constantly fix the edits or fight QA. This is very exhausting and unnecessary. Further, domestic banking can get boring but that is not the fault of management, it's simply the nature of the work.

Explore other reviews about USAA

5.0
26 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Pay is sufficient and above Average

Cons

Upward movement is based on who you know

5.0
8 May 2015
Recommend
CEO approval
Business outlook

Pros

Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

Cons

Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

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