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Tier 3 Support Workspace ONE - Technical Support Engineer III VMware Employee Review

3.0
12 May 2022
Recommend
CEO approval
Business outlook

Pros

Freedom to work where you want, you are not obligated to work in an on-premises office. You can have control over your customer appointments, there is no inbound calls

Cons

The Workspace ONE Global support organization is disfunctional. Broken processes, and failure to listen to employee suggestions on how to change. They expect you to put every case first in line and threaten escalations to C suite when you cannot. The burn out happens fast with 30 plus tickets coming in each week. There is a large failure to share knowledge from Development and project management owners to support. There is a large lack of documented processes to troubleshoot the product. Take your best educated guess approach is not ideal. Compensation is the lowest in the Organization, especially when the Organization preaches how support is the backbone. They hire NCG's and call it a service to new grads to get experience, but the reality is they do the NCG program for cheap labor.

Explore other reviews about VMware

5.0
24 Jun 2019
Recommend
CEO approval
Business outlook

Pros

VMware is a big company but in many ways had a startup vibe. That was great because the resources and infrastructure of a big company were there, but it gave most people I worked with freedom to work on many projects, influence, move around, and contribute in many ways. Plus, many things moved faster than they might at other companies of the same size. Perks were really great including bonuses, events on the campus, opportunities, etc.

Cons

The biggest con is the annual layoff. During most of the years I was there, we were growing like crazy, beating expectations, gaining in stock price, etc. It was always positive and upward. However, every single January, it was known that there would be a round of layoffs, even when all numbers were looking great as they almost always were. Management called it restructuring. But, over the years, some really good people were let go for no apparent reason. Then to add insult to injury, a week or two later, there would be a company quarterly meeting discussing how VMware was doing so well and is still hiring, but they had to make some changes. It always felt dishonest and the sympathy for those let go came across as disingenuous.

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