Account Transition Specialist - Call Center Representative Vanguard Employee Review

1.0
25 Jul 2019
Recommend
CEO approval
Business outlook

Pros

Anything that was a pro has been taken from us.

Cons

Management is atrocious and the company is superficial. If clients knew what goes on behind the scenes they would not think as highly of the company. I have been lied to multiple times by management since joining almost a year ago, as well as I have been directed to lie to clients to cover up IT problems. I thought I was joining a reputable organization but again it’s all a facade. The place is like a cult and if you don’t drink their juice you are an outcast and shunned. They say they want you to bring your authentic self to work but what they really want is for you to keep your mouth shut and enjoy getting screwed. They treat Veterans like a punch line. Saying they appreciate your service out of one side of their mouth and out of the other tell you your service means nothing and it’s not real experience. Stay away!!!

Explore other reviews about Vanguard

5.0
3 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Large firm so great to get exposure to different groups.

Cons

Nothing that comes to mind, great place to start and end career.

3.0
3 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Awesome coworkers for young professionals. Paid licensing for a few months.

Cons

Micromanagement is out of control. Incompetent team leaders who are obsessed with power and metrics. Back to back calls, limited support, and nearly impossible effective communication between departments. Zero time to cultivate culture because you are taking calls every second of the day except for 30min/1hr lunch and two 15 minute breaks. You’re locked into your role for over a year (apprenticeship for around 60 days, then a year after promotion to associate) and your team leaders will not approve internal applications unless you are “eligible”.

4
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