CALL CENTER - Client Relationship Specialist Vanguard Employee Review

2.0
10 Jun 2020
Recommend
CEO approval
Business outlook

Pros

1. A good learning experience (You will know what not to do in a career) 2. If you never leave they don't ask for bonuses back 3. Good retirement package for life long emoloyees

Cons

Vanguard is a giant of the past and it shows. This is a call center job don't listen to the voice in your head trying to persuade you to take it, it will be evident on the first day. Every minute from entering to exiting the building is tracked by the minute, especially to use the bathroom. I never once worked the advertised 7.5 hours a day, overtime was made mandatory and more often than not lunch was cut short for overtime. I quit, finished my two weeks and left 10 months into employment during the Covid crisis, I never received communication from VG and was charged over pay and a sign on bonus spent 10 months earlier. You are a number. Buyer beware.

Explore other reviews about Vanguard

5.0
3 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Large firm so great to get exposure to different groups.

Cons

Nothing that comes to mind, great place to start and end career.

3.0
3 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Awesome coworkers for young professionals. Paid licensing for a few months.

Cons

Micromanagement is out of control. Incompetent team leaders who are obsessed with power and metrics. Back to back calls, limited support, and nearly impossible effective communication between departments. Zero time to cultivate culture because you are taking calls every second of the day except for 30min/1hr lunch and two 15 minute breaks. You’re locked into your role for over a year (apprenticeship for around 60 days, then a year after promotion to associate) and your team leaders will not approve internal applications unless you are “eligible”.

4
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