Stress - Coordinator Tier II Verizon Employee Review

3.0
15 Mar 2018
Recommend
CEO approval
Business outlook

Pros

Getting to help people daily. Good benefits...and you need them with the stress you'll be under.

Cons

Very high paced and stressful environment. Having to deal with jerk customers and being told its your fault if you cant calm them down...even though policies dont allow for what they want. Metrics are constantly changing. Shift bids. Few acheivable incentives or contests. Used to be more employee focused.

Explore other reviews about Verizon

4.0
26 Jan 2015
Recommend
CEO approval
Business outlook

Pros

Compensation is competitive but you will work very hard for it. Culture is excellent and exhibited and practiced from the top down. Benefits are excellent and cost reasonable. 401k match and profit sharing. Lots of training and professional development opportunities. Can advance if you're willing to relocate.

Cons

Company is trying to transform into what it wants to be beyond a wireless carrier (cloud?, security?, telematics?, wholesaler?, etc) and is struggling with a vision, resources, and org structure to make it a reality. Several re-organizations over last few years so job security has frequently been a question. Often delayed response to competitors caused by management's concern that acting would result in not meeting Wall Street expectations. Not the "happiest" place to work because no result is ever good enough and successes aren't celebrated because the focus is always on the next weekly/monthly/quarterly goal.

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