5 Nov 2021
Verizon Response
4yWe appreciate your detailed and thorough review of the atmosphere you experienced. We appreciate you taking the time to communicate your concerns to us, as we are always looking to improve.
No incentive to perform anymore - Customer Service Representative (CSR) Verizon Employee Review
Explore other reviews about Verizon
5.0
28 Apr 2026
Current employee
Recommend
CEO approval
Business outlook
Pros
Employee discount Nice uniforms Respectable co-workers
Cons
Sometimes the customers you deal with
4.0
26 Jan 2015
Current employee, more than 10 years
New York, NY
Recommend
CEO approval
Business outlook
Pros
Compensation is competitive but you will work very hard for it. Culture is excellent and exhibited and practiced from the top down. Benefits are excellent and cost reasonable. 401k match and profit sharing. Lots of training and professional development opportunities. Can advance if you're willing to relocate.
Cons
Company is trying to transform into what it wants to be beyond a wireless carrier (cloud?, security?, telematics?, wholesaler?, etc) and is struggling with a vision, resources, and org structure to make it a reality. Several re-organizations over last few years so job security has frequently been a question. Often delayed response to competitors caused by management's concern that acting would result in not meeting Wall Street expectations. Not the "happiest" place to work because no result is ever good enough and successes aren't celebrated because the focus is always on the next weekly/monthly/quarterly goal.
531