Pros
-Guaranteed hours: You always get paid for 40 hours a week. Sundays are typically shorter (~5.5-7 depending on location) but you get paid 33% more to make up for the difference. -Great management: All based on what store you work, but in the 2 stores that I've been at, the managers were always very helpful and super friendly. -Pay: You get hourly + commission. It used to be team-based, but now it's individual, so you're more likely to get more if you work for it. It's common for them to throw in challenges or SPIFFs to win prizes (apparel, nice home appliances (usually worth $125-600), etc.). -Benefits: You get tons of benefits like 50% off your phone service, 6% 401(k) matching, amazing health, vision, and dental, and a generous amount of paid time off. There's no waiting period either, so it's all available upon your start date. -Growth opportunities: Like 99% of the people that I've met within the company started as a sales rep. It's pretty uncommon to see people in higher positions that were outside hires. They actively encourage and help you to promote, but there's no pressure to if you are happy where you are. -Work/life balance: It's rare for managers to pester you about filling in at other stores, or coming in when you're not scheduled. You also get a work phone (usually a pretty nice one too), so you can keep your personal phone out of work. -Low turnover: I have been at my location for over a year and I'm the one with the least amount of tenure at my store. Most people have been with the company for 3+ years, but it's not uncommon to see people in management positions have over 10 years of tenure. -Flexible break times: You always get offered an unpaid lunch (30 minutes), but if you decide to forego it, you'll just get OT. Otherwise, you can just ask a manager to go on a break and they'll either let you go then, or at max, wait until someone else finishes. You also get two paid 15s.
Cons
-Competitive culture: When it comes to commissions, it never feels like you're doing enough. Higher-ups are always wanting more sales, regardless of how much you make. Everything is based on leaderboard stats. So even if you're doing well and making quota, if you're doing less than the top third, you get talked to. -Technology and systems: This is easily the most frustrating part of the job. Especially when it comes to the POS systems, there's always something that's not working correctly, so you have to find a way around it. Instead of the company focusing on resolving the current issues, they strongarm their way into adding new things, and fixing the issues as they go. But every time something is fixed, another thing stops working, and it's a terrible, neverending cycle. -Standards/company policy: There's a lot of inconsistency in what is allowed or the correct way to do something. There are also about 20-30 different platforms that can be used to do certain things, and they can overlap, some you have access to, some you don't, and it's all confusing and annoying. Third-party resellers/Indirect locations: These are privately owned businesses that sell Verizon service, sort of like a franchise. They're commonly Cellular Sales or Victra, but look like Verizon. The problem is that these locations do heinous amounts of false churn and fraud. They'll shamelessly charge someone for a crazy amount of stuff (like $500-$1200), and then when the customer notices, the indirect party can't fix it, so we have to clean up the mess. It costs Verizon a ton of labor, time, and money to fix, and I can't understand why they let these locations be. Scheduling: Time off is hard to get. To use vacation time, you usually have to request it off at least 3 months in advance (even for 2 days). Managers are usually very considerate though and will try and work with you if you at least give them a couple of day's notice for important/infrequent situations, though.
