2.0
18 Feb 2010
Current employee
Recommend
CEO approval
Business outlook
Pros
Lower level managers are promoted through the ranks and understand the position they're supervising. Benefits package is OK. Variety of hours and shifts available through phone bank.
Cons
Monthly and quarterly goals are very close to unreachable considering the other duties not tied to primary job requirements... i.e. tracking, paperwork and meetings that keep you from actually talking to customer. Computer systems are terrible and require need to access 15-20 programs while helping each customer. Wachovia WAS a great employer and the things that drew employees are quickly being whittled away. Many longtime employees are disillusioned with the downgrades in the company and are leaving in droves.. despite a tough job market.