Pros
The benefits and PTO allowance starting out (144 hours/18 days) are okay
Cons
Management has no idea what they’re doing and most of the managers don’t even know how to do the job. The micromanagement is horrendous to the point where you’re being clocked on how long your bathroom breaks are. They expect you to have your butt glued to your chair taking calls your whole shift with the exception of your two 15 minute breaks & lunch which they’re legally required to give you. Call center roles in general often result in burn out and Wells Fargo doesn’t do anything to mitigate that. You are honestly just a warm body in a chair to them and not genuinely valued as an employee. In training they emphasize career advancement within the company, but the truth is advancing from a call center role to a role off the phones is REALLY hard unless you’re willing to brown nose and burn yourself out by going above and beyond when you really shouldn’t be for the lack of pay and zero bonuses. Managers do show favoritism and have this superiority complex as well. Their contact center roles have a high turnover. For your sanity, don’t work here. If you have a role off the phones, you might find it to be less stringent and more tolerable.