Honest review, keep searching for something else - Operations - Sales Western Union Employee Review

1.0
22 May 2019
Recommend
CEO approval
Business outlook

Pros

Benefits are above average. 401k, immediately vested and 5% match, generous PTO (but hard to use), multiple choices for healthcare insurance and includes dental and vision.

Cons

This is a dying company that is no longer viable in the industry it once dominated. There are serious issues with code of conduct within the US regions. Frightening stories and it appears senior leaders are ok with this management style. Toxic is a word that is used to describe the work environment. There is zero work/life balance due to the strategically created sense of fear that you will be fired if you are not always available. The standard the US operations and sales team is held to compared to the support staff is both frightening and comical. The support in Costa Rica, Mexico, Philippines and third party vendors is dismal. The impact of the high turn over, lack of training and knowledge of US operations makes it impossible for sales success. This is not a company you will feel valued, respected or should be thinking long term.

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Western Union Response
6y
We want to say thank you for over 10 years of dedication and hard work at WU! We are happy to see you list many benefits as pros. We are disappointed to hear of your experience and we take these matters very seriously. At WU, we strive to ensure that our employees find a healthy work-life balance, as well as seek and receive the training they need in order to be successful.

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5.0
1 May 2026
Recommend
CEO approval
Business outlook

Pros

A company with an inspiring mission that is beginning to transform, an executive team that has gotten much better with recent departures, the opportunity to make a difference every day

Cons

In Denver, there are a lot of negative employees

4.0
6 Jun 2026
Recommend
CEO approval
Business outlook

Pros

PTO, family friendly, good mid management

Cons

Senior management not employee centered, employees are on edge with sublease of floors, job security is a concern

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