Honestly not a healthy environment - Vice President Western Union Employee Review

1.0
24 May 2019
Recommend
CEO approval
Business outlook

Pros

New offices. Some good benefits

Cons

I have written and then deleted reviews for WU for a few months thinking, why bother...I am not there anymore. But the company is a good company that has gone down the wrong path. The issues start at the very top with a passive board and a ceo who is checked out and isolated from his workers. He was slow (and late) to digital and his one big bet (Business Solutions) is a billion dollar bust. He gets paid more than 300 times the average employee, flies around in a private jet, spends large amounts of time out of the office and focuses on a political agenda over the business. He has surrounded himself with yes men and women and does not tolerate dissenting voices. He has a leadership team that is mostly not qualified to do anything other than sales and prop him up, a terrible HR team that schemes to distract with bogus programs (WU way) and a compliance team that is troubled. The Board needs to step up but has not to date. This place is deeply flawed and troubled. Morale is non-existent. Toxic is the word that pops up most in the non-HR prompted reviews on this site. Save this once great company!

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Western Union Response
6y
We live our company values each and every day: being purpose-driven, globally-minded, and trustworthy and respectful. This means putting the customer at the heart of EVERYTHING we do; listening to our employees with their diverse cultures, backgrounds, and perspectives; providing trust to our customers and partners; and holding ourselves, and our leaders, to the highest standards of integrity. Additionally, it is a very transformative time at WU, changing the way we work to deliver a better customer experience and drive growth for the company. With change comes a shared responsibility to continuously improve our collaboration, communication, and culture. We take our employee perspectives very seriously as we expect a lot from our teams and hope to give back as much as we get! We will share yours with our leaders in an effort to promote positive change.

Explore other reviews about Western Union

5.0
1 May 2026
Recommend
CEO approval
Business outlook

Pros

A company with an inspiring mission that is beginning to transform, an executive team that has gotten much better with recent departures, the opportunity to make a difference every day

Cons

In Denver, there are a lot of negative employees

5.0
23 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Exciting time at a company in growth mode where your contributions make a big impact. Clear strategy in the digital, consumer services, and retail space and great people, teams, and leaders bringing it to life in the last year. Meaningful work and actually puts good in the world. Everything we deliver helps people and communities that faced challenges and lack of access / opportunities for generations. Not only do you get to focus on new tech but also what you deliver truly makes a difference in people’s lives. You’re not just serving ads or making rich people richer, you’re helping folks support their families, empower growth in developing nations, create a more connected world where people care for one another. Great growth opportunities and recognition from senior leaders in global forums.

Cons

Small groups negative people that are not open to change, evolution, new ideas but you will find that at any company and not just Western Union. The vast majority of people here are excited for where we are and the direction we are going.

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