Working here is a chaotic mess - Senior Analyst Western Union Employee Review

1.0
24 Sept 2019
Recommend
CEO approval
Business outlook

Pros

All I can say here is benefits

Cons

The company does large restructuring often while you sit back and watch millions of dollars invested in 'projects' that go nowhere. You might work on a project for 6 months just to be told that it is no longer needed but it is okay because that is just part of being 'lean'. It often feels like you're in a middle school lunchroom with cliques. If you get in right with the right crowd, you can coast with incompetence or lack of qualification for a long time. Middle management is in over their heads, and it shows. Benefits are good, absolutely not worth the pain of working at this company. I will be shocked if the company exists as it does today in 10 years. As it operates today, this company will be drowning under their competition soon.

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Western Union Response
6y
Thank you for your 5+ years with WU. We’re happy to see you list benefits as a pro. We aim to provide our global benefits because our teams work hard and should have the support and resources they need to come to work as their best selves! We are disappointed to learn about your experience. As we announced WU’s new strategy and operating model during our second quarter earnings, part of this means we must make difficult decisions regarding our investments to ensure the continued success of the business. We also want each employee to have the tools and resources they need to help them manage through the change, both personally and professionally. As we continue to help influence positive change across our organization, we will share your comments with the appropriate teams.

Explore other reviews about Western Union

5.0
1 May 2026
Recommend
CEO approval
Business outlook

Pros

A company with an inspiring mission that is beginning to transform, an executive team that has gotten much better with recent departures, the opportunity to make a difference every day

Cons

In Denver, there are a lot of negative employees

5.0
23 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Exciting time at a company in growth mode where your contributions make a big impact. Clear strategy in the digital, consumer services, and retail space and great people, teams, and leaders bringing it to life in the last year. Meaningful work and actually puts good in the world. Everything we deliver helps people and communities that faced challenges and lack of access / opportunities for generations. Not only do you get to focus on new tech but also what you deliver truly makes a difference in people’s lives. You’re not just serving ads or making rich people richer, you’re helping folks support their families, empower growth in developing nations, create a more connected world where people care for one another. Great growth opportunities and recognition from senior leaders in global forums.

Cons

Small groups negative people that are not open to change, evolution, new ideas but you will find that at any company and not just Western Union. The vast majority of people here are excited for where we are and the direction we are going.

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