Total joke - Product Manager Western Union Employee Review

2.0
9 Oct 2019
Recommend
CEO approval
Business outlook

Pros

Location is the only pro at this company.

Cons

Product Management here is a fancy term for project management. Worse, task management. People from the top down have no vision or point of view of their own and are merely executing someone else’s demands 24/7. Because of lack of vision, escalations are frequent and misinterpretations aplenty. People work ridiculous hours, joining calls with India as early as 8 and not hanging up for the day until midnight. Talent is subpar. It takes 20 people on a call to get a status because no one understands how to use a dashboard. Engineers are mostly in India and super junior, and need to be spoonfed what to do. The few design and product stars that have brought vision and analytical acumen to the company were never rewarded by the inept leadership and are on their way out. It makes me angry to think how much time I’ve wasted at this company, for a fraction of the pay of a tech company. If you interview here, I hope you probe on vision and impact, and ask how leadership measures its own performance.

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Western Union Response
6y
We are disappointed to hear about your feedback, and we take this to heart as we want to ensure we are effecting positive change across the organization. We understand that leadership has a great impact on the organization, so we hold ourselves and our leaders to the highest standards of integrity. First, we want to recommend reaching out to your manager to discuss your experience. However, if you are not comfortable doing this, we do offer other avenues like sharing through our WU Listens program or by emailing us at careers@westernunion.com, where everything you share will be confidential. For now, we will move forward with sharing this feedback with the appropriate teams.

Explore other reviews about Western Union

5.0
1 May 2026
Recommend
CEO approval
Business outlook

Pros

A company with an inspiring mission that is beginning to transform, an executive team that has gotten much better with recent departures, the opportunity to make a difference every day

Cons

In Denver, there are a lot of negative employees

5.0
23 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Exciting time at a company in growth mode where your contributions make a big impact. Clear strategy in the digital, consumer services, and retail space and great people, teams, and leaders bringing it to life in the last year. Meaningful work and actually puts good in the world. Everything we deliver helps people and communities that faced challenges and lack of access / opportunities for generations. Not only do you get to focus on new tech but also what you deliver truly makes a difference in people’s lives. You’re not just serving ads or making rich people richer, you’re helping folks support their families, empower growth in developing nations, create a more connected world where people care for one another. Great growth opportunities and recognition from senior leaders in global forums.

Cons

Small groups negative people that are not open to change, evolution, new ideas but you will find that at any company and not just Western Union. The vast majority of people here are excited for where we are and the direction we are going.

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