Pros
Whatever success the company has achieved is due to those who have been there before the Western Union acquisition of Travelex and Custom House. The training received is very good as the company operates akin to a bank. After a few years for those wishing to move on, the same skills can be used at a larger bank with much better pay. The people you work with are great, relaxed and not as egotistical as others in large corporates. Getting time off and annual leave is at the moment flexible. Workmates actually empathise with those who have families, hence, the friendships developed. Product knowledge is good and innovative ideas brainstormed.
Cons
Too much middle management who are only concerned about their own position and only look good due to the lower level employees. The company focuses on short term gains and too blind to see the long term ramifications for the organisation. Pay rise and bonuses are bad well behind industry average, which is why it is better to use this company as a training ground. HR is a joke and don't bother analysing the issues on the ground.