Used to be great, now is a sinking ship - Sr. Manager, Operations Western Union Employee Review

2.0
18 Jan 2025
Recommend
CEO approval
Business outlook

Pros

Currently there are none. Each benefit and what used to make this company one of the best have been slowly decaying under new leadership.

Cons

Benefits have been eliminated. The culture has become horrible just as upper leadership. Salaries are below average. No way to have work/life balance, you are expected to always be on call and answer texts immediately or else anything happening is your fault regardless and even with this urgent expectation the vacant roles are not being filled so you are expected to perform a 5-people job 24/7 with no additional pay or recognition. There are layoffs every other month and we are all wishing to be laid off to get away of this horrible employer, the CEO and the culture he created.

Explore other reviews about Western Union

5.0
4 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Very exciting times at Western Union with the pending acquisition of Intermex and a lot of the announcements around wallets and digital assets

Cons

The international offices seem to do a good job around cultural and office events while the US seems to lack this in some areas.

5.0
23 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Exciting time at a company in growth mode where your contributions make a big impact. Clear strategy in the digital, consumer services, and retail space and great people, teams, and leaders bringing it to life in the last year. Meaningful work and actually puts good in the world. Everything we deliver helps people and communities that faced challenges and lack of access / opportunities for generations. Not only do you get to focus on new tech but also what you deliver truly makes a difference in people’s lives. You’re not just serving ads or making rich people richer, you’re helping folks support their families, empower growth in developing nations, create a more connected world where people care for one another. Great growth opportunities and recognition from senior leaders in global forums.

Cons

Small groups negative people that are not open to change, evolution, new ideas but you will find that at any company and not just Western Union. The vast majority of people here are excited for where we are and the direction we are going.

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