Pros
People are Wiley's best assets: hard working, friendly, down-to-earth people. The Hoboken office location is in perfect proximity to NYC and NJ suburbs. Internal promotion and compensation is very fair, as far as publishing companies go. Layoffs are a sensitive process, but Wiley was very fair and gave people considerable notice before they were expected to leave the company.
Cons
Change and the accompanying turmoil is not being handled well. The publishing industry as a whole is trying to reinvent itself, and Wiley is, too, but with lots of starts and stops and unfulfilled promises to its employees. The attempt to eliminate unnecessary bureaucracy resulted in increased bureaucracy, outsourcing IT has resulted in spamming of the entire company every time something breaks, and internal data integrity is as bad as ever . . . all of which makes folks question who is really managing the change at this company and where Wiley is headed.