Pros
The people are great. Supportive atmosphere, tho as I'll detail in Cons, it sometimes feels like the culture is akin to a platoon in the trenches - we can't get what we need, resources are scattered and disorganized, and everyone agrees we're just doing our best and gritting our teeth to get through - forming a "survivor" mentality. Love Happy Fridays in the summer! Trips to places like Miami were great - until hundreds of us were laid off just a few months later. I think we all would have gladly skipped that trip if we could have kept our jobs longer.
Cons
1. Hard to find information. Instead of a centralized resource database there are several, most of which are updated only when the overworked product teams have time. Products are no better than competitors. Management and tech teams are slow to update, improve, or make changes - including those requested by big customers. Witnessed large customers switching to competitors due to Wiley's reluctance to improve its products. Like the employees, customers often state that the staff is great but the products are not. 2. The insurance deductible is so high that even a year's worth of doctor visits for my diabetic spouse weren't enough to satisfy it = alllll out of pocket. 3. Finally, of course, was the big layoff. No warning but given the issues described we should have seen the writing on the wall. Biggest criticism here is that the decision to downsize was obviously made quickly -- I was traveling out of state for Wiley when I got "the call."