Pros
The people are what make this place so special (the “no asshole” value is genuinely lived here). I’ve had the chance to work with some of the most talented, caring, and kind colleagues I’ve ever met. That said, there has been a significant wave of people leaving in recent months, and roles are not being replaced, with the company seeming to focus more on BPO agents. The Ops team does a fantastic job with office events and services such as happy hours, massages, Wellhub, and food at the office. The benefits overall are excellent. You’re able to take breaks between chats and calls, and in my case, my TLs were always very supportive and understanding, which made a big difference as calls can be quite energy-draining. Hybrid work model: 2 days in the office, 3 from home, with the flexibility to choose your days.
Cons
Career growth opportunities are very limited, focused on QA, TL, or PSG roles. The focus is shifting more toward the quantity of live interactions rather than the quality. We’re constantly being told to take more calls and chats, which makes it harder to focus on delivering the best customer experience. While the perks are strong, salaries don’t seem to progress. Some people have been stuck with the same salaries for years without salary reviews. Learning & Development could take a more proactive role in helping people build skills and grow, rather than mainly assigning experts to tasks.