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      Wix

      Engaged employer

      Wix Customer Care Expert - English reviews

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      3.4

      65% would recommend to a friend

      (54 total reviews)
      avatar

      Avishai Abrahami

      79% approve of CEO

      44% positive business outlook

      Ratings by category

      3.9

      Culture and values

      3.8

      Diversity and inclusion

      3.8

      Work/Life balance

      3.0

      Senior management

      2.8

      Compensation and benefits

      2.0

      Career opportunities

      Customer Care Expert English employees have rated Wix with 3.4 out of 5 stars, based on 54 company reviews on Glassdoor. This indicates that most Customer Care Expert English professionals have a good working experience there. Wix is rated in line with the average (within 1 standard deviation) by Customer Care Expert English professionals compared to other employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      54 reviews
      3.0
      29 Sept 2025

      Not able to grow within the company

      Customer care expert - english
      Recommend
      CEO approval
      Business outlook

      Pros

      The people are what make this place so special (the “no asshole” value is genuinely lived here). I’ve had the chance to work with some of the most talented, caring, and kind colleagues I’ve ever met. That said, there has been a significant wave of people leaving in recent months, and roles are not being replaced, with the company seeming to focus more on BPO agents. The Ops team does a fantastic job with office events and services such as happy hours, massages, Wellhub, and food at the office. The benefits overall are excellent. You’re able to take breaks between chats and calls, and in my case, my TLs were always very supportive and understanding, which made a big difference as calls can be quite energy-draining. Hybrid work model: 2 days in the office, 3 from home, with the flexibility to choose your days.

      Cons

      Career growth opportunities are very limited, focused on QA, TL, or PSG roles. The focus is shifting more toward the quantity of live interactions rather than the quality. We’re constantly being told to take more calls and chats, which makes it harder to focus on delivering the best customer experience. While the perks are strong, salaries don’t seem to progress. Some people have been stuck with the same salaries for years without salary reviews. Learning & Development could take a more proactive role in helping people build skills and grow, rather than mainly assigning experts to tasks.

      Viewing 1 - 3 of 54 Reviews
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      Glassdoor has 2,255 Wix reviews submitted anonymously by Wix employees. Read employee reviews and ratings on Glassdoor to decide if Wix is right for you.