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WorldRemit

Now known as Zepz

Is this your company?

Avoid at all costs! - Anonymous employee WorldRemit Employee Review

1.0
2 Apr 2022
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Working from home and recharge days. That's it.

Cons

Horrible culture role modelled from the top. Exco team that doesn’t understand how to manage and engage people, leading to lots of top down decision making, micro management and not allowing accountability. They do not listen to or care about their own talent. Exco team is not approachable with CEO who can never be bothered to even reply to a simple Hi! Everything that the company does is so reactive and decisions from the top just change faster than the English weather! They say they are fast paced company, however, the opposite is true as due to constant changes in decisions, no projects get ever completed, therefore, there is no sense of accomplishment. Due to extremely high turnover (literally everyone is trying to leave), the company has been hiring a lot to try to grow plus replace those who leave. There is never any focus on fixing ‘why’ people are leaving, there is no budget for developing and engaging people and this is always considered as the last point on the agenda. It is not something that the company sees as crucial to have, rather as nice to have. The company says they are a customer focused business and their customers are priority. This is hardly true as disengaged, burnt out and unhappy employees won’t be able to provide the best for their customers. No surprise that with the way the company is going they are not doing well and instead of growing are downsizing through redundancies.

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WorldRemit Response
4y
Thank you for taking the time to leave a review. We’re glad to hear you enjoyed our flexible approach to working and the quarterly recharge days. As a mission-led business we always put our customers first and we make decisions that we believe will be best for them. That includes our recent focus on sustainable business activities so we can serve customers more efficiently. We do however, try our utmost to support and look after our colleagues, if you feel comfortable, we’d be keen to hear about what more you think we can do, please email glassdoorfeedback@worldremit.com.

Explore other reviews about WorldRemit

5.0
15 Sept 2020
Recommend
CEO approval
Business outlook

Pros

very nice place to work

Cons

but its closed due to covid

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WorldRemit Response
5y
Thanks for leaving a review! We're glad you enjoyed working for us.
1.0
13 Sept 2016
Recommend
CEO approval
Business outlook

Pros

The main pro of working at WorldRemit is being part of a developing financial tech company. If you accept the job (please, please do not) you will find that being in the environment of helping people send money to their loved ones across the world is fun and captivating.

Cons

Unfortunately, despite a positive company value and mission, the roles offered and the management set up to delegate those roles are an all-around mess. If nothing else, the large turnover rate should indicate the toxic environment that welcomes you as you walk through the doors of WorldRemit. Let me break it down threefold: 1) WorldRemit is divided between a Denver office and a London office, where the headquarters reside. As a customer service executive - like at any other job - you will be expected to communicate with your team in order to produce the best work possible. The problem is that the London office is paid less by a very large margin and therefore, the quality of their work as they would put it is "rubbish". You are left communicating with a bunch of lazy and ignorant who appear to make your role harder as an amusement. 2) The management is a freaking joke: what do you get when you combine a few over-privileged entrepreneurs with the wish to make money at a low expense? the WorldRemit management. None of them have ever began to lead a team and the communication between them, more often than not, creates tension in the workplace rather than resolve. 3) Work-life balance. If you want anything resembling a personal life, do not take this job.

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