Gone downhill over the past few years... - Client Services Xerox Employee Review

1.0
24 Apr 2013
Recommend
CEO approval
Business outlook

Pros

Pretty much none. Great place when it was first acquired by Xerox and was in growth mode, but has gotten ugly over the past few years.

Cons

The senior management is a disaster! Great client service managers that work tirelessly for decent pay, but up to 80+ hours a week at times. If you sign on with this company, get ready to give up work/life balance completely. No recognition for most people that work there. They basically promise the client whatever is needed to close the deal and then just crush the client managers. A lot of favoritism. The technology is mediocre at best.

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5.0
21 May 2026
Recommend
CEO approval
Business outlook

Pros

Nice peers to assist as necessary

Cons

few free meals for meetings, etc

3.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

pto insurance events communicatoin with team delivery

Cons

pay. training. no proper training in custmer service dept

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