Make the customers happy. - Customer Service Representative Xerox Employee Review

4.0
30 Jun 2013
Recommend
CEO approval
Business outlook

Pros

5 weeks paid training. Easy job talking to customers. air conditioned. If you get 10's on customer satisfaction surveys, you get bonus, snickers and monster drinks. The supervisors pay is based on the customers review of the rep after calls. I kept mine 100%, and got to show up late each day for weeks, take lots of breaks, free pizza, etc...just pass your survey. It's straightforward $10/hr. To make the customer happy.

Cons

You are 1 person in a call center of 800 people, you don't matter much, just do your job. Impossible to change your work schedule, benefits are pointless, (co-pay) and you are stuck in a cubicle talking to aggravated customers 9.5 hours a day, 5 days a week, MANDATORY overtime, NO part time allowed. They say you can move up or onto any job assignment at any location in the world after 6 months,

Explore other reviews about Xerox

5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good job for entry level customer service and easy to climb corperate ladder.

Cons

Managment team is difficult to work with

3.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Very professional and reputable company

Cons

Workload and expectations of employees was totally unreasonable.

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