HCL the downfall of the company and customer service - Sales Associate Xerox Employee Review

2.0
30 May 2025
Recommend
CEO approval
Business outlook

Pros

great local management and the local Virginia based team was great but everything at a corporate level was a disaster HCL is the worst company to work with in customer service

Cons

HCL the downfall of the company I had cases of 18 emails to get customer complaints resolved it is hard to get a person to understand the issue when their englis and US Dollar understanding is so poor

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5.0
21 May 2026
Recommend
CEO approval
Business outlook

Pros

Nice peers to assist as necessary

Cons

few free meals for meetings, etc

3.0
15 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good team to work with. people are helpful

Cons

Salary is low and depending on which tech you are, you will never learn new things

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