DO NOT come to work here unless you are unemployed, I suppose. They churn and burn here and recruiters will lie to you about the job, to get you in. If you don’t perform in the first 3 months, you are out. I started with a hiring class of 45 and only 5 of us were still around after 1 year. There are dozens of people on mental health leave because of the toxic positivity and high sales quota environment. Every employee is severely unhappy here, but put up with it because of work from home. Unrealistic expectations of the job: you need to cold call/ new business, then onboard, and provide customer success for the first 3 months bc if they cancel on month 3, you get the churn. So if you enjoy doing the work of a demanding sales rep job AND a CSM in 1 role, by all means join Zillow! Leadership handicapped the sales team by limiting what agents you could reach out to, and made everyone call a book of business based on bad data, so the only reps actually making the quota are calling outside of their book and breaking the rules. But leadership doesn’t care- ask for forgiveness not permission is a common trait here.
Just in general- don’t be too friendly to your co-workers, you don’t want to feel bad when Zillow fires them after a couple of months after you see them trying their best and following everything their manager tells them to do (again- impossible expectations). I knew it was bad when they did a lay off and were letting managers go of previous top performing employees that had been with Zillow for 8 + years! They have had FOUR mass layoffs in the last 2 years. They do not care, so join at your own risk. Don’t be fooled by their good work benefits, because you are not going to make it long enough to actually use any of them LOL
