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Zillow Reviews

Updated 12 December 2017
593 reviews

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4.3
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
Zillow CEO Spencer Rascoff
Spencer Rascoff
468 Ratings

593 Employee Reviews

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Pros
  • Work life balance is incredible (in 70 reviews)

  • Free food catered in at least once a week (in 52 reviews)

Cons
  • Difficult to have a work life balance when you're asked to work unreasonable amount of hours (in 17 reviews)

  • PAC also has long hours and works weekends and holidays so it can be hard to get the time off you want and the schedule does not work for everyone (in 11 reviews)

More Pros and Cons

  1. "Agenda"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Jamestown, Highland, Scotland
    Former Employee - Anonymous Employee in Jamestown, Highland, Scotland
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Zillow part-time (More than a year)

    Pros

    Good people and easy to make friends

    Cons

    Management not nice and on career path

    Advice to Management

    be nice


  2. "Management Cares"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Seattle, WA (US)
    Current Employee - Software Engineer in Seattle, WA (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zillow full-time (More than a year)

    Pros

    The biggest thing that sets Zillow apart from other places I've worked and from where many of my friends work is the people. Zillow has a very open and friendly environment that encourages collaboration and growth. It isn't just your coworkers though. Management from your direct management to group managers and even VPs are invested in you personally. They care about what your working on. They care about what you want to work on. They care about making sure you aren't working to much. That you are happy in your position and team. They care about your career development. There is a lot of support from all sides and no issue will go unaddressed.

    Cons

    Zillow is a medium sized, fast growing company. That means it has all the medium sized company problems. Frequent team reorganizations, cross office communication problems, growing pains from trying to rapidly leave old crufty systems. Not bogged down by bureaucracy yet, but definitely infected with some old code.

    Advice to Management

    Keep it up. Push harder on prexit (getting out of old code).

    Zillow Response

    11 Dec 2017 – CEO (Spencer Rascoff)

    awesome, thank you for the great feedback

    yes, prexit can't come soon enough!!

    paying down tech debt as we go is an important principle, as evidenced by our velocity team and the... More


  3. "Client Engagement Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Engagement Specialist in Denver, CO (US)
    Current Employee - Client Engagement Specialist in Denver, CO (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zillow full-time (Less than a year)

    Pros

    There are so many positives about this job and company! The people that I work with are kind, caring, and always willing to help. They truly value your opinion and listen to what you have to say here, which I have never experienced before at any other job. Also, they offer incredible benefits (PTO, paid gym membership, good health insurance), and the stocked kitchen full of free food is also a plus!

    Cons

    The work is extremely monotonous. Thankfully, the culture in the office truly makes the repetitive nature of the work tolerable. Also, landing on a team that has weekends off is difficult and take a while to achieve because everyone wants to have weekends off!

    Advice to Management

    Keep doing what you are doing! I am so excited to be apart of such a wonderful company and I can’t wait to watch Zillow grow even bigger!

    Zillow Response

    12 Dec 2017 – VP, Client Experience

    Hi, thanks for this great review. I'm glad Zillow's environment makes you feel valued and that your team helps you power through days where the work can seem repetitive. The work you do is vital to... More


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Zillow Group"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Engagement Specialist in Denver, CO (US)
    Current Employee - Client Engagement Specialist in Denver, CO (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zillow full-time

    Pros

    Amazing benefits and atmosphere. A supportive CEO that supports the work life balance.

    Cons

    Not as great of views here at the Denver office as there is at the Seattle office.

    Zillow Response

    7 Dec 2017 – VP, Client Experience

    Hi, great to hear! Thank you for your hard work in helping create thatt atmosphere. I agree Spencer is a keeper. The view from Seattle is pretty great, but Top Golf does have a certain charm... More


  6. "Hands down the best company I've worked for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA (US)
    Current Employee - Anonymous Employee in Seattle, WA (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zillow full-time (More than 3 years)

    Pros

    Zillow has such a positive, fun, fast paced environment that is exciting to work in. They truly care about their employees. They respect you, listen to you, and appreciate you. The benefits and work life balance are excellent. The office's are beautiful and well designed. I can't say enough positive things about this company!

    Cons

    There aren't any concrete cons. The work is fast paced, which means changes can happen quickly, and you need to be ready and excited to work at this pace. The office environment is open, which is amazing for myself, but I do know this is challenging to other people - the positive in this is that ZG has heard this feedback and in their office space design they continue to include more small phone rooms/quiet spaces for people who work better in that environment.

    Advice to Management

    Keep up the amazing work!

    Zillow Response

    5 Dec 2017 – CEO (Spencer Rascoff)

    Thank you!
    Thank you for the great review. Made my day.


  7. Helpful (2)

    "Upper Management is Destroying a Great Department"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Engagement Specialist in Centennial, CO (US)
    Former Employee - Client Engagement Specialist in Centennial, CO (US)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Zillow full-time (More than a year)

    Pros

    Wonderful benefits...that cannot be disputed. Gym reimbursement, incredible health/dental/vision coverage, generous PTO that is available for use immediately, really great coworkers, casual dress code.

    Cons

    LOTS of passive-aggressive behavior. I cannot speak for other departments, but mine most certainly strayed from the core values (especially Turn on the Lights and Act With Integrity). Sick time cannot be used without 48 hours notice, which defeat s the purpose of having it (you cannot plan when you get sick). Hardly any room for growth unless you want to work on commission in the sales department, which definitely isn't for everyone.

    Advice to Management

    If there is a trend forming and multiple CES reps are feeling the same way about something, PAY ATTENTION. Do not assume the person with the supervisor title is being truthful. You are losing a ton of amazing reps due to misrepresentation and misinformation (sometimes straight up lying) from people in a position of direct power on teams. LISTEN to the reps.

    Zillow Response

    12 Dec 2017 – Zillow Group Representative

    Hi, I'm glad to hear you think ZG benefits are great. I agree with you on that front. I respectfully disagree that there is no room for growth, as we've had more than 50 Client Engagement Specialists... More


  8. "Cracks started to show after the first year....."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in South Seattle, WA (US)
    Former Employee - Project Manager in South Seattle, WA (US)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Zillow full-time (More than a year)

    Pros

    People, views, location and some very innovative ideas!

    Cons

    Favoritism, senior leadership, broken computer systems

    Advice to Management

    You should treat all employees the same, regardless of race , gender or religion.

    Zillow Response

    12 Dec 2017 – Zillow Group Representative

    Thanks for sharing your feedback. We are committed to maintaining a culture that is open, inclusive, and one that provides all employees with an equal opportunity to realize their potential and do... More


  9. "Salary"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Zillow full-time

    Pros

    Great company, great culture and benefits such as time off, gym reimbursement, etc.

    Cons

    Base salary and OTE structure not similar to competing companies for level and title

    Advice to Management

    Invest more in those that have given time to the company. More pay goes a long way.

    Zillow Response

    13 Dec 2017 – Senior Director - Inside Sales, Seattle

    I'm glad you feel Zillow Group is a great company! We continue to focus on providing great benefits and a great culture, I'm glad you noticed that. We have a compelling financial opportunity that... More


  10. "Good company, growing well"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Development Engineer in Seattle, WA (US)
    Current Employee - Software Development Engineer in Seattle, WA (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zillow full-time (More than a year)

    Pros

    Depends on your team. Some teams are using very new technologies.
    Work life balance is awesome.

    Cons

    Management is sometimes a bit loose. Need better tech leaders.

    Advice to Management

    Need to hire better tech leaders.

    Zillow Response

    11 Dec 2017 – CTO

    Thank you for your feedback. All Product teams are moving to newer technologies, some faster than others depending on their history and feature project priorities. Good progress on building more... More


  11. Helpful (1)

    "Best job I have ever had"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Consultant in Seattle, WA (US)
    Current Employee - Business Consultant in Seattle, WA (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zillow full-time (More than a year)

    Pros

    Best company I have ever worked for. One of the first companies where they actually put their money where there mouth is at and follow through with what the preach.

    Cons

    Hard job. Be prepared to spend your time talking to difficult clients all day. And spending about 3 + hours with talk time. If you are ok doing this it's great

    Advice to Management

    Keep up the good work

    Zillow Response

    19 Nov 2017 – CEO (Spencer Rascoff)

    Thank you for the great review. And thanks for being a business consultant who clearly really cares about his/her clients. You are right, it can be a challenging job. But it is so important to help... More


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