Zillow Reviews | Glassdoor.co.uk

Zillow Reviews

Updated 24 September 2018
671 reviews

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4.2
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Zillow CEO Spencer Rascoff
Spencer Rascoff
538 Ratings

671 Employee Reviews

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Pros
  • "Promotes a healthy work /life balance" (in 82 reviews)

  • "Great Benefits, Amazing Leadership, Intelligent & Caring Colleagues" (in 53 reviews)

Cons
  • "Very little work/life balance in sales positions" (in 19 reviews)

  • "Managers that have been there for years are lazy and if you report this to HR you get let go" (in 11 reviews)

More Pros and Cons

  1. Helpful (1)

    "Agenda"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Jamestown, Highland, Scotland
    Former Employee - Anonymous Employee in Jamestown, Highland, Scotland
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Zillow part-time (More than a year)

    Pros

    Good people and easy to make friends

    Cons

    Management not nice and on career path

    Advice to Management

    be nice

    Zillow Response

    20 Dec 2017 – Zillow Group Representative

    Thanks for your feedback. I am glad you found it easy to make friends at Zillow. I would like to understand more around your comment on management, please reach out to me @ dans@zillowgroup.com . We... More


  2. "Awesome company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zillow full-time (Less than a year)

    Pros

    Awesome benefits, great people to work with, and its always exciting to come to work.

    Cons

    I feel like I'm underpaid or under appreciated for doing multiple job duties compared to the other offices that have multiple people doing my one job.

    Advice to Management

    Dont forget the little guys

  3. "Inside Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales in Seattle, WA (US)
    Former Employee - Inside Sales in Seattle, WA (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Zillow full-time (More than 3 years)

    Pros

    Great perks and fast paced environment

    Cons

    Monotonous work, cold calling, lack of upward mobility

    Advice to Management

    Promote based on leadership potential not just sales outcomes

    Zillow Response

    20 Sep 2018 – Senior Director - Inside Sales, Seattle

    Thank you for taking the time to post this review. I'm glad you enjoyed the great perks and face paced environment here at Zillow Group.

    We focus a lot on career development and leadership... More


  4. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Zillow full-time

    Pros

    Great Environment
    Great Pay
    Awesome, clean Office

    Cons

    Have to get a good manager


  5. "Best company to work for in Seattle!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zillow full-time

    Pros

    The best thing about working at Zillow is the people. We work collaboratively across teams here and it is so easy for folks to drop what they are doing to help someone out. The work-life balance is also incredible - I always feel like I can take time off and come back to work feeling refreshed.

    Cons

    The only con is that since Seattle is such a large office, booking meeting rooms can be a challenge at times.


  6. "Love it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ces in Seattle, WA (US)
    Current Employee - Ces in Seattle, WA (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zillow (Less than a year)

    Pros

    Everything is all good here

    Cons

    i dont have any complaints really

    Advice to Management

    Keep doing what you are doing.

    Zillow Response

    27 Aug 2018 – VP, Client Experience

    Short and sweet! Thank you. If we can do something better, let me know at jrg@zillowgroup.com, or pop by my desk on the 33rd floor, happy to chat. JR Gast, VP Client Experience.


  7. Helpful (2)

    "Fantastic company, services and people..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Analyst in Seattle, WA (US)
    Former Employee - Operations Analyst in Seattle, WA (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Zillow full-time (More than 3 years)

    Pros

    -Empowered to solve large and exciting problems.
    -The people I worked alongside with inspired me, challenged me and really made the Zillow mission go from a statement to everyday life.
    -The speed at which the company moves at scale was impressive and fun to be a part of.
    -Ideas are truly heard at ALL levels to include C Suite.

    Cons

    -As a whole, Zillow Group can operate in a silo at times, especially in one particular business line.
    -A very small subset of leaders in one of the business lines added unnecessary challenges to career growth and opportunity.

    Advice to Management

    Zillow has absolutely nailed it in creating a great atmosphere for individuals to solve exciting housing and business problems. I would encourage Zillow to provide more movement in leadership across the entire company instead of a single business line. Group think and office politics creep in from time to time. As a whole, my experience at Zillow has dramatically improved my career and quality of life. Thanks Zillow!

    Zillow Response

    22 Aug 2018 – Senior Director - Inside Sales, Seattle

    Thank you for taking the time to post this review. I'm glad you think Zillow is a fantastic company and were inspired by the people you worked with! As you noted, we do focus on moving fast and... More

  8. Helpful (2)

    "Nothing short of amazing..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Denver, CO (US)
    Current Employee - Anonymous Employee in Denver, CO (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zillow full-time (More than a year)

    Pros

    Awesome Office, Culture, People, Food

    Cons

    PTO could be better. Not that it is bad, but could be better.

    Zillow Response

    16 Aug 2018 – CPO

    Thanks for your review. Glad you are having a good experience. We are always trying to get better. If you have thoughts on how we could make PTO better please reach out to me at dans@zillowgroup.com.


  9. "Poor People Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative
    Current Employee - Sales Representative
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Zillow full-time

    Pros

    -Competitive Salary, earning opportunity, and industry experience.
    -Generous benefits. Exciting & unique company events
    -Accessibility to CEO

    Cons

    -Organizational restructuring resulted in the appointment of team managers with zero people management experience.
    -Prevalent gossip, and a culture of secrecy
    -Unprofessional management etiquette
    -Growth is difficult to achieve under the tutelage of individuals with less professional experience than entry level hires.


  10. Helpful (8)

    "Not what it use to be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - PAC/CES in Denver, CO (US)
    Current Employee - PAC/CES in Denver, CO (US)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Zillow full-time (More than a year)

    Pros

    benefits are good and have hsa. we have a lot of snack in the kitchen. time off is flexible with enough notice to your lead

    Cons

    Since I started in PAC (the customer service position), there have been so many changes which has everyone down and the atmosphere isn't the same. Any time I am in a common area, there is always a PAC employee making a negative comment. I hear things all the time like "we are all replaceable" "bottom of the food chain" and we are not "cared about". Most agree the CEO has an amazing vision and best interest for employees, but that is easily forgotten in this department. The schedule I had for over a year was changed with weeks notice and I was told it was "permanent". A couple weeks later, changed again...to another "permanent". Management said they are available to speak with about ANY issues, this included. But when I go to my manager, I am delivered with a "it's not my problem" attitude. And when I say attitude, I mean it! Everyone is scared to voice their opinions, it is sad. I never thought I would see Zillow go down this road. So many people are unhappy but there is nothing we can do other than update our resumes and move on.

    Advice to Management

    Make the PAC team "fun" again. Too much tension and people should not be afraid to speak up and voice their opinions

    Zillow Response

    17 Aug 2018 – VP, Client Experience

    Hi, thanks for this feedback. I'm sorry you feel that way. One of the first things we did when I came to PAC a couple years ago was to stop changing schedules as frequent as every 3 months. It was... More


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