Great Company, Too much redtape - Product Manager Zillow Employee Review

4.0
9 Jul 2020
Recommend
CEO approval
Business outlook

Pros

Zillow is a great company and you are surrounded by some of the smartest, most knowledgable people.

Cons

Unfortunately with the growth of the company due to Zillow Offers, the amount of redtape has grown exponentially and there is several layers of bureaucracy to go through to get anything done.

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Zillow Response
5y
Thanks for taking a moment to share your feedback about working at Zillow, and I’m glad in general you had a good experience here! The company has seen explosive growth, which can lead to more coordination and process – especially as we move into lower margin businesses and direct financial impact to our customers. That said, I'm always open to suggestions on optimizing our processes so that our teams can get the work done with minimal interruptions. If you're willing, I'd love to connect with you 1x1 to dig in on where you felt things were moving slowly or areas that could be improved. Feel free to email me at jeremyw@zillow.com to set up a few moments to chat. -- Jeremy Wacksman, President, Zillow

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In sales, job can change often. For example: I was making good money and excelling because I am a relationship Sales person. Then they changed it to where you get the sale, and instead of being able to grow that account via that relationship you just broke into, you have to pass it to an account manager and go back to cold/robo calling. You "book" of business you recive to prospect from is a lottery. I received a book of prospects/accounts that most of the were low income, or senior living properties. They don't have a budget and have a line of renter on a waitlist. No way to convince them to spend money on advertising but you still have the same quota.

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Zillow Response
1mo
Thank you for sharing such a detailed perspective. We understand that frequent changes to roles, account ownership and business priorities can have a real impact on relationship-building and the day-to-day experience in sales. We’re glad to hear compensation was a positive part of your time at Zillow, and we appreciate you being candid about where the model and structure felt frustrating. Feedback like yours helps us better understand how these changes are experienced across teams as the business evolves.
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