Good company, good people, boring job. - Anonymous employee Zillow Employee Review

3.0
6 Oct 2014
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Free food, nice people, nice offices, room for growth, nice benefits, stock options, decent training program.

Cons

Can't speak for other departments, but sales and account management is dull. You're working in a call center - talking to real estate agents, having the same conversation ALL DAY LONG. Team leads are supportive and my manager was a nice guy, but if you don't enjoy being on the phone and want more action in a job, this isn't for you. They watch you more than you think and the first month is really more of a trial run - come in early, stay late, take a short lunch or you're sacked - simple as that. If you're in sales, prepare for a grind - if you're good at it, theres money to be made. If you're not - pack your bags. Account management - don't get used to a lot of money - you won't make it. Enjoy talking to real estate agents and having the same conversation every day all day. Your headset and free popcorn will be constant companions.

avatar
Zillow Response
11y
I run the Inside Sales org at Zillow and thanks for taking the time to review your experience. I'd like to address your concerns: • As with any job, there is a certain amount of routine that's required but I think our people would tell you this is one of if not the most interesting sales jobs out there because: 1) The product works and when we sell to the right real estate agent, the ROI is there and the feedback we get from happy clients is hugely satisfying. 2) we're constantly improving our product and systems so there are lots of learning opportunities that help our people improve and grow. 3) every real estate agent has a different story to tell regarding his or her business - the sales process starts with understanding these unique businesses and offering a solution that meets the agent's needs. The sales position calls for people to work 8 hour days and we don't micro-manage people's schedules - that said, we do manage our people to make sure they are getting enough sales presentations every day to be successful. If you have specific ideas on how to improve the sales role at Zillow, I'd be happy to speak with you. Doug Slotkin Dougs@Zillow.com

Explore other reviews about Zillow

5.0
13 May 2026
Recommend
CEO approval
Business outlook

Pros

Great company to work for

Cons

Long hours with low pay

1
3.0
8 May 2026
Recommend
CEO approval
Business outlook

Pros

You can make good money here.

Cons

In sales, job can change often. For example: I was making good money and excelling because I am a relationship Sales person. Then they changed it to where you get the sale, and instead of being able to grow that account via that relationship you just broke into, you have to pass it to an account manager and go back to cold/robo calling. You "book" of business you recive to prospect from is a lottery. I received a book of prospects/accounts that most of the were low income, or senior living properties. They don't have a budget and have a line of renter on a waitlist. No way to convince them to spend money on advertising but you still have the same quota.

2
avatar
Zillow Response
1mo
Thank you for sharing such a detailed perspective. We understand that frequent changes to roles, account ownership and business priorities can have a real impact on relationship-building and the day-to-day experience in sales. We’re glad to hear compensation was a positive part of your time at Zillow, and we appreciate you being candid about where the model and structure felt frustrating. Feedback like yours helps us better understand how these changes are experienced across teams as the business evolves.
See reviews by: Helpful|Rating|Date|All