great company, growing pains - Account Executive Zoom Communications Employee Review

4.0
12 Jul 2023
Recommend
CEO approval
Business outlook

Pros

If you do well, you have the chance to have a great work life balance. Benefits (healthcare, UTO, and maternity/paternity leave) are the best I've experienced yet, and you'll get to work with and learn from a lot of experienced and kind people. My 4 stars are mostly stemming from the people I've worked with, and my first 3 years at the company. This score is not fully reflective on how things are now.

Cons

They are experiencing a lot of growing pains and there were a handful of recent changes made in the past year that were hard to agree with. This includes: letting go of 1,300 people, micro managing around KPI's, removing AE's ability to create their own email sequences in outreach, removing ability to discount or give free months (when our biggest competitor is free), taking away phone specialists (and turning them into AE's), and a disconnection between teams (CSMs, Support & sales engineers).

Explore other reviews about Zoom Communications

1.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Nothing about this company is worth noting.

Cons

One of the worst companies I have worked at. Management and leadership are disorganized and unsupportive. Employees get treated like dogs and are talked down to. No work life balance because everything is an escalation or because some “head” requested something. For a company so well regarded, they sure know to how be cheap and take away benefits. Parental leave is basically a slap you in the face. Comp is high but expect to have that dangled in your face or else you get let go. On site lunch and breakfast is nice but how much can you sugar coat the terrible work conditions with little snacks? Everything is such a mess. I’ve been here for almost 7 months and have not met a single person that enjoys their job. DO NOT JOIN ZOOM!

4
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Zoom Communications Response
7h
Thank you for taking the time to share your experience. It's unfortunate to hear that your time at Zoom has not met your expectations. We understand from your feedback that concerns around leadership, communication, work-life balance, and employee support have had a significant impact on your experience. Creating a respectful, supportive workplace where employees feel valued and empowered is essential, and your perspective highlights the importance of consistent leadership, clear communication, and a positive employee experience. We appreciate you sharing your candid feedback and encourage you to reach out to engagement@zoom.us.
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