Chaotic leadership, poor culture, and constant pressure with little real operational support - Account Manager ZoomInfo Employee Review

Thank you for taking the time to share such detailed feedback. While it’s difficult to read parts of your experience, we appreciate hearing perspectives like this because they help us identify where we need to improve. There’s no question that the past few years have brought significant change across our business and our industry. As we’ve evolved, there have been moments where teams experienced organizational shifts, changing priorities, and increased pressure, and we recognize that not every employee experienced those changes in a positive or consistent way. We take concerns around management quality, communication, and employee experience seriously. Creating an environment where people feel supported, respected, and clear on expectations is important to us, and feedback like yours reinforces the need for leaders at every level to communicate transparently and coach constructively. We also recognize the importance of strong cross-functional alignment and delivering meaningful outcomes for customers. Investments in product quality, customer experience, operational rigor, and leadership development continue to be major areas of focus for our company as we build for long-term success. At the same time, we remain incredibly optimistic about our future. We have talented teams across the organization who care deeply about our customers and our mission, and we know that continuing to listen, adapt, and improve is critical to becoming the kind of company people are proud to build their careers with. We appreciate your contributions during your time here and wish you the best moving forward. – Stephen Antuna, SVP of Account Management