Deceitful Management, Toxic Culture, Awful Company - Sales Development Representative (SDR) ZoomInfo Employee Review

1.0
27 Jan 2021
Recommend
CEO approval
Business outlook

Pros

If you like being bullied by your managers, lying to people over the phone while working 12+ hour days with no extra compensation, and selling people's personal contact information to strangers then this is the job for you!

Cons

I'd heard nothing but awful things about ZoomInfo from former coworkers but I took this job out of sheer necessity. I regret every minute of it. Everything I'd heard about the inept management, racist/homophobic culture, and toxic frat house vibe of the business was horribly true. On my first week I witnessed a manager tell my coworker that "lunch is for losers" (not sarcastically) when she requested to take a lunch break. The "lunch/breaks are for losers" phrase was commonly said over Slack by many other managers, so... the idea of work-life balance is non-existent. Sales employees are REQUIRED to work over national holidays like Thanksgiving and Christmas (for no additional pay) simply because management says so. On the subject of management, there are a handful of people in leadership positions who openly mock, shame, belittle, and bully employees for their own pleasure. This behavior is not only accepted by other managers, it is encouraged and celebrated as being "tough love". Company rules are constantly changing but never properly articulated to the employees, which creates a constant state of chaos and disarray. Worst of all, there is NO JOB SECURITY. ZoomInfo churns on a vicious cycle of working Sales employees to the bone, getting them to the point of promotion, and then firing them so they can do the same thing to a new sales staff every 6 months. Employees are disposable and it's despicable. Do not believe any positive review you read on here - they are all phony, orchestrated by the HR department to drown out the noise of truthful reviews like these. While I was working there I was asked to submit a 5 star review on here to "help build company clout" and I refused because I could not in good conscious say something positive about this business. This is a horrible soul sucking job run by terrible people - do not work here unless your only other option is to beg for money on the street. That actually might be less demeaning than being an employee at ZoomInfo.

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ZoomInfo Response
5y
Thank you for taking the time to leave feedback. We take these allegations very seriously, and we have looked into the situation you described regarding lunch breaks. The management that was creating such a culture has been spoken to and has gone through additional training. Racism, homophobia, bullying and harassment are not tolerated at ZoomInfo and do not reflect our core values. The workplace environment you described is troubling to us, and we would like to know more about your experience. Please reach out to us at HRfeedback@zoominfo.com if you would be willing to speak with us. Thank you and we wish you success in your future endeavors. *Note: employees are not required to work on Thanksgiving, but some Sales and Customer Support employees have the option to work that day if they wish. All employees have Christmas Day off. -Paige, Employee Experience

Explore other reviews about ZoomInfo

5.0
17 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great place to work with a lot of forward thinking leaders to learn from. Really ahead of other companies on implementing AI in the business. Moves much faster with less bureaucracy than other similarly sized companies

Cons

Difficult macro environment for the company and industry

3.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good pay, good benefits and great office.

Cons

Poor hiring decisions, recent layoffs eliminated mostly remote employees because they are prioritizing in office employees, especially with recent investment in office. RIF was not at all based on performance which meant that some in office employees who don't know what they are doing got to keep their job. You have to suck up to management to get promoted and a lot of really good reps leave as a result of constant micro-management.

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