Think twice before joining CS team in Zoominfo Chennai - Customer Success Manager ZoomInfo Employee Review

1.0
16 May 2023
Recommend
CEO approval
Business outlook

Pros

No pros, this section - simply waste for this Company (Chennai Office)

Cons

If you want to experience what hell feels like then Zoominfo india CS team is the place. While I’m sure Zoominfo US is of high standards not sure how did they pick a leadership person like the senior director (she who must not be named) whose so incapable of understanding of how product companies work, incompetent to understand employee’s feelings and definitely not a culture fit. The “ Sir” and “madam”is only used for boasting herself with a lot of ego. She treats every escalation as a crime and makes sure the person responsible is emotionally and mentally broken, strip their confidence. Good things happen to people who are in her good books. Rest of them won’t get bare minimum hike or worse get tossed around from team to team. Will be given donkey load of work and everything is manual. Leave’s will be given by the company but you will take it only if her puppets or she approves ( be it a important family thing, you can’t take leave) and holidays can’t be taken. This place runs on gossips, she’s the queen of it. Lot of partiality and only her favourites (puppets) get promoted. No respect for hardwork and effort. Until recent times there was no shift allowance, but employees were compelled to work 12 hours a day, she defined dress code to office and also tells a person on how to groom himself to office per her taste. Which I felt highly inappropriate to comment or talk about a persons looks. One reading this may feel this is from an dissatisfied employee or someone who doesn’t like her. Definitely not that, she makes this place highly negative, every employee who reports to her affected by her toxicity and will have similar things to say. Nothing from here can move past her so this does not reach people to whom it should.

Explore other reviews about ZoomInfo

5.0
17 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great place to work with a lot of forward thinking leaders to learn from. Really ahead of other companies on implementing AI in the business. Moves much faster with less bureaucracy than other similarly sized companies

Cons

Difficult macro environment for the company and industry

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ZoomInfo Response
23h
Thank you for the kind words. This genuinely means a lot to us. We're proud of the caliber of leaders here and the pace at which we're embedding AI into how we work, so it's great to hear that comes through day-to-day. You're right that the macro environment is presenting challenges – we won't pretend otherwise. What we can control is continuing to move faster and smarter than our peers, and feedback like yours is a reminder of why the culture we've built is a competitive advantage in itself. We're glad you're part of it. – Jennifer Creticos, ZoomInfo Chief Business Officer
3.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good pay, good benefits and great office.

Cons

Poor hiring decisions, recent layoffs eliminated mostly remote employees because they are prioritizing in office employees, especially with recent investment in office. RIF was not at all based on performance which meant that some in office employees who don't know what they are doing got to keep their job. You have to suck up to management to get promoted and a lot of really good reps leave as a result of constant micro-management.

2
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ZoomInfo Response
23h
Thank you for the feedback, and we're glad the pay, benefits, and office experience worked well for you. To be clear, though, the recent restructure was not targeted at remote employees. It reflected a strategic decision to restructure some of our sales and support operations as we shift how we approach certain segments of the business, both in terms of personnel and platform. The people affected were valued contributors and we recognize their work helped make ZoomInfo what it is today. The suggestion that in-office employees who stayed "don't know what they're doing" simply isn't accurate. Additionally, we go hard at the end of every month (which is true across SaaS sales broadly) but would push back on the characterization of the culture. Our employee engagement team works hard to make that sprint enjoyable, with in-office lunches and activities. Sales is a high-pressure environment by nature, and we're proud of the culture we've built around it. We appreciate you sharing your perspective, even where we see it differently. – Stephen Antuna, ZoomInfo SVP of Account Management
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