Churn and burn culture - Product Manager ZoomInfo Employee Review

1.0
22 Aug 2023
Recommend
CEO approval
Business outlook

Pros

Salaries are competitive (although not for the the hours they demand) and stock vests over 3 years. They promote from within (which may be out of necessity because so many people leave.) It's a good name to have on your resume.

Cons

Everything! The company culture is atrocious. There are 20+ C-Suite executives and they all micromanage, which creates a culture where quantity is massively prioritized over quality of work. Checking the box that a task/project is complete is far more important than thinking strategically and doing work that will benefit our customers and/or internal users. The C-suite also scrutinizes how much PTO each employ takes (regardless of the quality of work you produce or the number of hours per week you typically work.) Everyone is expected to work well over 40 hours per week, since teams are dramatically understaffed, and PTO is heavily discouraged. (You are required to deliver the same amount of work, if you take time off, so you can never take more than 1-2 days in a row.) The benefits are the worst I've come across in tech (ex: you have to accrue sick time, the health insurance is off-brand BCBS and it's hard to find in-network doctors.)

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ZoomInfo Response
2y
Hi, thanks for taking the time to leave a review of your experience at ZI. We wanted to comment on your review to clarify a few points about the culture. It’s unfortunate to hear that our culture is not a place you feel that employees can thrive. Since the beginning of the year, we have prioritized and invested in our resources as well as made signifiant strides in account loads. As mentioned in the last All Hands meeting, we have refocused our company to three things that creates incredible, long-term, durable value - Solving hard problems, rowing in the right direction, having customers who trust you and love our products and services. Also our benefits consistently rank as top notch and are reviewed regularly to compete with other Tech companies and especially after feedback received from our engagement surveys. If you are unable to get PTO approved please work with your HRBP to ensure you get what you need for a good work/life blend. Thank you

Explore other reviews about ZoomInfo

5.0
21 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

ZoomInfo has an incredible company culture that truly stands out-- even working remotely, you feel connected and part of something bigger. The company has a strong focus on being a leader in its space and is constantly innovating, which keeps the work exciting and meaningful. There is a genuine willingness to let ideas and concepts flourish, and employees are empowered to contribute in real ways. I am coming up on four years here, which speaks for itself-- this is a place where you can grow, get promoted quickly, and build a real career. The development resources are outstanding, including McKinsey Leadership programs, internal leadership courses, and LinkedIn Learning. Managers are supportive and invested in your success which makes showing up to work exciting

Cons

At times, communication between departments can be a challenge at the individual contributor level, which can make cross-functional collaboration feel a bit siloed. Additionally, there is still work to be done around diversity in leadership-- increasing representation of people of color and women in leadership roles would make an already great culture even stronger.

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ZoomInfo Response
22h
Thank you for sharing such thoughtful feedback. We’ve worked hard to build a culture where innovation, development, and support are part of the everyday experience, so it’s incredibly meaningful to hear that reflected in your time at ZoomInfo. We’re especially glad to hear that you’ve felt empowered to contribute, grow your career, and take advantage of the learning and leadership development opportunities available here. Your perspective on cross-functional collaboration and leadership representation is also deeply appreciated. Feedback like yours helps us continue improving the employee experience and strengthening our culture. Thank you for your contributions over the past four years and for being an important part of the ZoomInfo team. – Jennifer Creticos, ZoomInfo Chief Business Officer
1.0
27 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Still some truly good people left.

Cons

Mismanagement and micromanagement, toxic politics, inept leadership. This company holds itself up as a leader in the go-to-market space, but just take a look at the financial results to see the truth. Constant whiplash on strategy, tactics, market segments, product offerings, you name it. Senior leadership is full of yes men, friends, and relatives who have no clue what they're doing. They usually get a year to screw things up before someone notices, and then the job cuts start flowing to make up for their mistakes. We've had a half-dozen CMOs just since the IPO in 2020. Executive leaders used to kind of lay low on the public side because it was such a bad look while the the stock price was tanking. Now they're just spending their time building their personal brands, talking a lot about AI, and cutting costs. Working at ZoomInfo means being buried by emergency requests and conflicting demands from politics-obsessed leadership who are just running on pure fear and self-promotion. A lot of people say it's the most toxic culture they've ever been a part of.

10
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ZoomInfo Response
1w
We’re sorry to hear your experience has felt misaligned with what you expected. While stock price alone is not the full picture of ZoomInfo’s health as a company, we recognize that periods of change can create uncertainty. We are continuing to innovate at a rapid pace, and as a $1.2 billion company we remain focused on the future and the opportunities ahead. Leadership evolution is also a normal part of this industry as business needs change. We feel strongly in our leadership team and its ability to guide the company forward, while also taking feedback like yours seriously as we work to continually improve transparency, accountability, and the employee experience. – Dennis Sevilla, ZoomInfo CMO
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