Good product, bad management - Anonymous employee eGain Employee Review

2.0
7 May 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Product is good relative to the industry and is competitive in it's own right - Friday socials - Flexible hours

Cons

- Bad management. There are always sweeping, grandiose visions laid out by upper management for where the company will go, but they never are able to execute and as a result slash and burn to save face. Departments seemingly do not talk to each and at times seem like they are competing and feuding with one another. Leads to a lot of duplicated work. - Marketing could use some work. The product is good, it's just that no one sees it. - Nepotism. Management needs to take more responsibility for when things go badly, and they should be held responsible. Boggles the mind how long some of the leadership has been allowed to stay in their roles.

Explore other reviews about eGain

2.0
21 Jan 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The role provided exposure to complex products and large-scale systems, which was valuable. However, maturity varied across teams, and priorities often shifted, making long-term planning challenging.

Cons

Leadership decisions during the later months lacked consistency, which affected team composition, ownership, and morale. Organizational decisions were sometimes impacted by external factors such as visa constraints, resulting in uncertainty for teams. Greater stability in leadership vision and clearer workforce planning would significantly improve the employee experience.

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