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      Good company - ML Engineer eGain Employee Review

      4.0
      13 Feb 2024
      Ml engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Nice work culture. Supportive team

      Cons

      Too rigid. No flexibility Not much

      avatar
      eGain Response
      2y
      Thank you for taking the opportunity to share about your time at eGain! We value a positive work-life balance and culture and it is evident that that value had been extended to your daily work experience. The support of our employees provided by the leadership team is of great importance and a trait that we strive for all to receive. Thank you for sharing your feedback about our work environment and flexibility. We never want our employees to feel overworked or without the opportunity to grow. We thank you for your dedication to the company and wish you the best of luck in your future endeavors.

      Explore other reviews about eGain

      1.0
      1 Jul 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Supportive coworkers who were always willing to teach, answer questions, and help me succeed.

      Cons

      Management needs significant improvement. I didn't feel supported or properly trained, and there was an expectation to know how to do tasks without adequate guidance. Communication was often unclear, and feedback focused more on mistakes than coaching. I also felt isolated, and it seemed employee concerns were discussed with others instead of being addressed directly. A more supportive and communicative management team would greatly improve the workplace.

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