Not many, but there are areas in management one could look to improve, overall very supportive culture
eGain Response
2y
Thank you for taking the opportunity to share about your current experience working at eGain! We value a positive work-life balance and culture and it is evident that this value has been extended to your daily work experience. The learning and career development of our employees is an important aspect of the Company's values, so we are pleased to know that the systems in place are lending to your success. Thank you for your feedback about the areas our management team can improve in. Our goal is for all employees to feel supported by the Company and leadership team and we hope to continue to grow in this area. We wish you continued success in your career with us!
Great experienced Great experienced Great experienced
Cons
Lack Lack wlb. Bad salary
1.0
1 Jul 2026
Anonymous employee
Former employee
Recommend
CEO approval
Business outlook
Pros
Supportive coworkers who were always willing to teach, answer questions, and help me succeed.
Cons
Management needs significant improvement. I didn't feel supported or properly trained, and there was an expectation to know how to do tasks without adequate guidance. Communication was often unclear, and feedback focused more on mistakes than coaching. I also felt isolated, and it seemed employee concerns were discussed with others instead of being addressed directly. A more supportive and communicative management team would greatly improve the workplace.